Frequently Asked Questions

Rent can be paid online through our tenant portal, dropping a payment at our office, or by mailing in payment to 735 N. Pleasantburg Drive, Greenville SC 29607.

All rent is due on the 1st and will be considered late after the 5th. A late charge of 7% will be charged on the 6th. If rent is not paid by the 10th of the month, an additional 5% will be added. Eviction proceedings can be filed on the 6th. 

No, please contact the office if you feel that there may be repair work that needs to be done. The lease states that you are not allowed to make any repairs to the property you are renting without written consent.

No. The security deposit is meant to cover any damages, carpet cleaning, and general cleaning that may be needed under the terms of lease.

Landlords can deduct any rent, late fees, or any outstanding fees from your security deposit. Additionaly any carpet cleaning, cleaning fees, or damages beyond the normal wear and tear will also be deducted.

Security deposits will be returned within 30 days from the end of lease, minus any itemized deductions. Tenants will need to have turned in keys and provided a forwarding address to be able to receive a refund.

YES! We would love for you to renew your lease. We will contact you approximately 60-days from your lease expiration to discuss a lease renewal.

Typically, the tenant will pay for the utilities. Exceptions will be written in the lease. No keys will be given out until we have proof that a utility transfer has occurred.

Our team is happy to help you set up utilities at no additional charge.

No. The landlord is only required to keep the unit in a safe and livable condition. This does not include any damage caused directly by tenants.

Please make sure to review your lease for confirmation, but tenenants are typically responsible for lawn maintenance. 

Take pictures, turn in your move-in checklist, and keep notes and records of any issues.

A notice is required when you plan on moving out. We require a 60-day notice. The notice must be submitted in writing. Please include your forwarding address. 

We require a written approval from the property manager before painting.

All pets must be pre-screened and the tenant must sign a pet addendum. We also require the tenant to pay a pet deposit.

A 60-day written notice is required and 1 month will be charged for termination fee.

We require written approval from the landlord before any locks may be changed. Tenants must provide management with two sets of all keys. Tenants are responsible for this expense.

Renters insurance is not required, however it is highly recomended. We recommend you ask your insurance agent for more information.